Terms and Conditions

 

All pat testing work will be carried out according to the Institute of Electrical Engineers (lEE) Code of Practice for In-Service Inspection and Testing of Electrical Equipment.

 

RedRat PAT Testing will not test any equipment which is indented for supply to a third party. All equipment made available for supply to a third party at any time after being tested by RedRat PAT Testing will null and void the test results.

 

RedRat PAT Testing accepts no liability for Injury, loss or damage, for appliances that are not made available or are inaccessible during the agreed pat testing / inspection period.

 

The customer shall ensure that any critical information or data has been protected / backed up prior to the start of inspection and testing.

 

RedRat PAT Testing provides public liability insurance. No liability is accepted for business interruption, loss of data or business information, losses to business related services or loss to business profits.

RedRat  PAT Testing accepts no liability for injury, loss or damage to appliances that are found to be faulty before or after pat testing.

 

All PAT Testing is carried out solely at the appliance owner's risk.

Payment is due strictly within 7 days from date of invoice.

The ownership of test results remains the property of RedRat PAT Testing until all invoices are paid.

Extra results can obtained from RedRat PAT testing for a small administration fee.

A test Certificate and asset report log will be issued after testing and once we are in receipt of cleared funds and any outstanding invoices are paid in full.

 

By reserving RedRat PAT Testing to test your equipment, you confirm that you accept our Terms and Conditions as set out here

 

Privacy Policy

 

At RedRat PAT Testing your privacy is very important to us and we are dedicated to protecting the personal data you provide to us. We have created this privacy policy to help you understand how we use and protect your personal data.

 

This privacy policy covers all platforms including our website, phone calls, emails, and any other medium where you may interact with us. If you interact with us on any 3rd party sites, please refer to their own privacy policies.

All references in this Privacy Notice to our "Website" refers to the website at www.redratpattesting.co.uk.

What kind of personal data do we collect?

We only collect the information we need such as name, company name, limited address details, email address and phone number.

We do NOT store any credit card or bank details you may have provided.

What do we do with your personal data?

Once we have collected data about you it will be used in the following ways:

 

Provide a quote: We will process your information in order to provide you with a quote.

Customer Services: If you are a client, we may use your information to contact you about you reserving our service or if you need any assistance such as technical support.

We will use your personal information to contact you on a yearly basis to remind you of your re test date.

Please note that if you unsubscribe from our data base RedRat PAT Testing will not be able to contact you in the future which means you may miss out on vital information.

Personalisation: We may use your personal details, where available, to personalise communications with you.

Improving our services: We may contact you from time to time to help us improve our company. Whether it’s to get your opinion about current and new services, our website and how we can try to make it better, we can only make it better with your opinions in mind. We may also use data collected about website visits to improve our user experiences and content.

 

Legal basis for processing personal data

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you under the following legal bases:

 

Consent: You will be asked to consent to us providing you with information and if you give us this consent, we will rely on this when contacting you with information by e-mail and text message.

You can opt-out of receiving any contact from us at anytime by contacting us.

 

Legal requirements & vital interests: In some cases, we will have a legal obligation to contact you, this could include a product safety notice or important update which ensures your safety.

How and where will your data be processed?

Any information RedRat PAT Testing holds about you is stored on secure servers and is password protected. Only authorised employees at RedRat PAT Testing will have access to your data and will only access it when it is necessary to do so to carry out their work.

Whilst we do our best to protect your data, no information transferred over the internet is 100% secure and you provide your information at your own risk.

We do not store your card details or payment information on our systems under any circumstance.

We do not share your data with third parties!

Any information you share with us on social media or other third party platforms is not covered by this privacy policy and you should refer back to the privacy policy available on their website.

Retention of your personal data

When we have no ongoing legitimate business need to process your personal data we will delete it.

What rights do you have in relation to your personal data?

If you wish to access, correct, update, or request deletion of your personal data you can do so at any time, just contact us.

You have the right to opt out of any communications we send to you at any time.

You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority, the one for the UK is the Information Commissioner’s Office.

To avoid unauthorised access, to guarantee accuracy and the proper use of our data,RedRat PAT Testing has put the appropriate electronic, physical and managerial procedures in place.

Privacy policy changes

RedRat PAT Testing may update its privacy policy at any time without notice especially when any changes are made to the laws and regulations currently in force. The most up to date version of this policy will be available on our websites.

This policy was last updated on 25th May 2018